For account questions or to set up a payment plan, please reach out to the collections team at accounting@legacysouthwestpm.com or 214-705-1615, option 3.
For amenity access, assistance setting up accounts, ACC requests, account questions, etc., please reach out to our Administrative Assistant, Brittany Ball, at brittany@legacysouthwestpm.com or 214-705-1615, option 2.
For questions about violations or to report an issue, please reach out to the Compliance Inspector, Chase Smith, at chase@legacysouthwestpm.com or 214-705-1615, option 4.
For Resale Certificate Request, please visit Legacy South West Property Management website at https://legacysouthwestpm.com/resources/resale-certificates.aspx to request a resale certificate. The normal turnaround time for receiving a Resale Certificate is 10 business days from the time the request is received by our office.
Please Note: When emailing or leaving a message, kindly include your community’s name and property address in the subject line. When calling and leaving a message, kindly include your community’s name, address, phone number, and the reason for your call.
Our office hours are as follows:
Monday to Thursday: 9:00 AM to 5:00 PM
Fridays: 9:00 AM to 3:00 PM
In case of emergencies, please call 972-382-6509. If a non-emergency call is reported to this line, please note your call will be returned the following business day.
Webmaster
What is a Webmaster?
A Webmaster is the administrator of a website.
Generally, a webmaster's responsibilities include:
- Register and maintain the website's domain name and email addresses
- Maintain uptime on the web, database, and SMTP farms
- Design the website, or direct page designers and software developers
- Monitor the size of the site to ensure allowed bandwidth and disk space is not exceeded
- Plan future growth, requirements and limitations of the website
The Webmaster cannot answer questions regarding your HOA dues, grant access to the pool, or provide any information about the inner-workings of the HOA, events, budget's, ACC approvals, etc.
If you have an question for the association, please send an email to propertymanagement@riverplacetxhoa.com, otherwise, if you have trouble with the website, please send an email to webmaster@riverplacetxhoa.com.
Pay Your HOA Dues Online
In partnership with Legacy Southwest Property Management, Cinc is now able to set up one-time payments and recurring payments, debited directly from your checking or savings account held at any US financial institution. Here’s how to get started: