Contact Us

Thank you for your interest in Riverplace Residential Community. If you need additional information that wasn't available on our website, have questions about the homeowners association and area, or need to contact our property management company, please feel free to use the information provided below.

Emergency

Dial 911 in Event of an Emergency

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Payments & Account Questions:

For account-related questions or to set up a payment plan, please contact our collections team at payments@legacysouthwestpm.com or 214-705-1615 ext. 122.

Amenity Access, Account Setup, & ACC Requests:

For assistance with amenity access, setting up accounts, ACC requests, or general account questions, please reach out to our Administrative Assistant, Brittany Semrau, at brittany@legacysouthwestpm.com or 214-705-1615, ext. 123.

Violations & Compliance Issues:

To report a violation or address a compliance concern, please contact our Compliance Inspector, Chase Smith, at chase@legacysouthwestpm.com or 214-705-1615, ext. 117.

Resale Certificate Requests:

To request a resale certificate, please visit the Legacy Southwest Property Management website:
https://legacysouthwestpm.com/resources/resale-certificates.aspx.
The normal turnaround time for receiving a resale certificate is 10 business days from the time of request.

Office Hours:
• Monday – Thursday: 9:00 AM to 5:00 PM
• Friday: 9:00 AM to 3:00 PM

Emergency Contacts:
For emergencies, please call 972-382-6509. Non-emergency calls to this line will be returned the following business day.

Important: When emailing or leaving a voicemail, please include your community name and property address in the subject line. If calling, kindly provide your community name, property address, phone number, and reason for your call.

Volunteers

Volunteers are always welcome to participate in any or all of the following committees:

Webmaster

What is a Webmaster?

A Webmaster is the administrator of a website.

Generally, a webmaster's responsibilities include:

• Register and maintain the website's domain name and email addresses
• Maintain uptime on the web, database, and SMTP farms
• Design the website, or direct page designers and software developers
• Monitor the size of the site to ensure allowed bandwidth and disk space is not exceeded
• Plan future growth, requirements and limitations of the website

The Webmaster cannot answer questions regarding your HOA dues, grant access to the pool, or provide any information about the inner-workings of the HOA, events, budget's, ACC approvals, etc.

If you have an question for the association, please send an email to propertymanagement@riverplacetxhoa.com, otherwise, if you have trouble with the website, please send an email to webmaster@riverplacetxhoa.com.

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